RETURN POLICY
The following return policy applies to products purchased on the JOGO website (hereinafter referred to as The Site).
Our return policy applies to products that have been purchased on The Site within a maximum period of 30 calendar days. After 30 calendar days from your purchase, unfortunately, we cannot offer you a refund or exchange.
To exercise your right to return or exchange a product, your item must be unused and in the same condition in which it was delivered, with its original packaging and labels.
Intimate or underwear, damaged, used, washed, or modified products are exempt from return.
To complete your return, you must present a receipt or proof of purchase.
RETURN PROCEDURE
Product returns should be sent to: Bodegas Olaya, Carrera 52 # 14-200 Local 103, Medellín, Antioquia, Colombia. You must send us an email to marketing@jogo.com.co, with the following information: Name of the person who made the purchase, type and identification number, mailing address, email for notifications, copy of purchase invoice, and you must also inform us how you would like us to process the return, either by replacing the product or by receiving a refund of your money with the relevant bank information for the refund. If you are in the city where our main office operates (Medellín-Colombia) and wish to receive a cash refund for your purchase, you must go to Bodegas Olaya, Carrera 52 # 14-200 Local 103, Medellín, Antioquia, Colombia, once the return has been approved.
SHIPPING COSTS FOR RETURNS
Shipping costs for returning your item are your responsibility. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The delivery time for your product exchange may vary according to your provided address.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email within 7 calendar days to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, the product exchange or refund will be processed within the following 7 calendar days, according to your preference stated in the previous point via email.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, you can contact us by writing to marketing@jogo.com.co.
WARRANTY RETURN POLICY.
The following warranty return policy applies to products purchased on the JOGO website (hereinafter referred to as The Site)
Products sold on The Site are backed by all their suppliers. It is necessary to review the specifications and handling of the product on the packaging and in the manuals before putting them to use. This way, we can offer a warranty for product defects that comply with the established 30-calendar-day period, as long as they are in optimal hygienic conditions. If 30 calendar days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
WARRANTY RETURN PROCEDURE
Product returns under warranty must be sent to: Bodegas Olaya, Carrera 52 # 14-200 Local 103, Medellín, Antioquia, Colombia. You must send us an email to marketing@jogo.com.co, with the following information: Name of the person who made the purchase, type and identification number, mailing address, email for notifications, copy of purchase invoice, and you must also inform us how you would like us to process the return, either by replacing the product or by receiving a refund of your money with the relevant bank information for the refund. If you are in the city where our main office operates (Medellín-Colombia) and wish to receive a cash refund for your purchase, you must go to Bodegas Olaya, Carrera 52 # 14-200 Local 103, Medellín, Antioquia, Colombia, once the return has been approved.
WARRANTY RETURN SHIPPING COSTS.
For warranty returns that meet the applicable requirements, we will cover all transportation costs incurred; these will be reimbursed at the time the warranty return is processed.
The delivery time for your product exchange may vary according to your provided address.
WARRANTY REFUNDS
Once your warranty return is received and inspected, we will send you an email within 7 calendar days to notify you that we have received the returned item. We will also notify you of the approval or rejection of your warranty claim.
If approved, the product exchange or refund will be processed within the following 7 calendar days, according to your preference stated in the previous point via email.
The delivery time for your product exchange may vary according to your provided address.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, you can contact us by writing to marketing@jogo.com.co.
RIGHT OF WITHDRAWAL
According to the consumer statute in Article 47 of Law 1480 of 2011: "In all contracts for the sale of goods and provision of services through financing systems granted by the producer or supplier, timeshare sales or sales that use non-traditional or distance methods, which by their nature should not be consumed or have not begun to be executed within five (5) days, the right of withdrawal by the consumer will be understood to be agreed upon. In the event that the right of withdrawal is exercised, the contract will be terminated, and the money that the consumer had paid must be refunded.
The consumer must return the product to the producer or supplier by the same means and in the same conditions in which it was received. The transportation costs and any others incurred in the return of the good will be covered by the consumer.
The maximum period to exercise the right of withdrawal will be five (5) business days counted from the delivery of the good or the conclusion of the contract in the case of service provision.
Exceptions to the right of withdrawal
The following cases are exempt from the right of withdrawal:
…
3. In contracts for the supply of goods made to the consumer's specifications or clearly personalized;
4. In contracts for the supply of goods that, by their nature, cannot be returned or may deteriorate or expire quickly;
7. In contracts for the acquisition of goods for personal use."
PROCEDURE FOR RETURN DUE TO RIGHT OF WITHDRAWAL FOR PURCHASES MADE ON THE SITE
Product returns exercising the right of withdrawal must be sent to: Bodegas Olaya, Carrera 52 # 14-200 Local 103, Medellín, Antioquia, Colombia. You must send us an email to marketing@jogo.com.co, with the following information: Name of the person who made the purchase, type and identification number, mailing address, email for notifications, copy of purchase invoice, and you must also provide pertinent banking information for the refund. If you are in the city where our main office operates (Medellín-Colombia) and wish to receive a cash refund for your purchase, you must go to Bodegas Olaya, Carrera 52 # 14-200 Local 103, Medellín, Antioquia, Colombia, once the return has been approved.
